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Casey Hibbard

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Top Stories by Casey Hibbard

A customer story is one of the most versatile and powerful types of promotional content any organization can create. Here are the top 25 ways you can use case studies or success stories - or summaries of them - to establish or reinforce credibility, educate audiences, and validate products, services and organizations. Note: "Customer stories" refers to customer case studies or success stories. Web sites - Tease and link to customer stories right from the home page, and include customer stories with all relevant product and service pages. Newsletters - Run customer stories in newsletters that go to customers, employees and partners. Direct marketing - Highlight a customer success in a mailer to prospects and customers, either a full story or overview. Case-study booklets - Create booklets that highlight several of your key customer stories. Email - Capture the atten... (more)

A Winning Strategy for Landing Big-Name Customer Stories

I'm a big proponent of what I call "win-win storytelling" in customer case studies and success stories. The company creating the customer story has to benefit, as does the featured customer. The key - especially for landing big-name customers for customer stories - is finding what motivates each customer (on an individual, departmental or company level). Simply reminding the customer they receive free publicity may not be enough. In just the past two weeks, I've worked on several stories with interesting customer motivators behind them: -       A civil engineer is enthusiastic a... (more)

How to Tweet Your Customer Stories

Can 140 characters lead to more leads and sales? Absolutely. There are countless tales of Twitter wins these days. Several companies I follow on Twitter are Tweeting about their customer success stories. While you can't tell your whole story in that amount of space, you can pique followers' interest. Here are a few tips for Tweeting your stories: Education, Not Promotion - Think of your 140 characters as a teaser, similar to an email subject line or blog headline. Your subject line should promise the reader something, and help them understand what they will take away if they re... (more)

Will Customers Nominate Themselves as Stories?

If asked, will customers submit themselves as possible case study or success story candidates?  From consumer-products companies to B2B to nonprofit organizations, many now actively solicit stories with self-service “Share Your Story” links on their Web sites. Apple created a link for this soon after the release of its wildly popular iPhone. FileMaker software includes a link to “Tell us your story.” Girl Scouts of the USA asks former members to share their experiences for its alumnae program. And Toyota Motor Sales gather owners' stories and gets usage permission through an o... (more)

The Ugly Duckling of Case Studies – The “Not-for-Public-Use” Story

    I have a not-quite-two-year-old, and thus, spend a lot of time reading nursery rhymes and fairly tales. Most of these catchy or intriguing little stories pre-date our great-great-grandparents, but the lessons are still valid today. Take the story of the Ugly Duckling, a tale released by Hans Christian Andersen in 1843. The ugly duckling, which was mocked when young, grew up to be the most beautiful swan of them all. In the case study world, non-public customer stories are perceived as an ugly duckling of what we do. When you can't post it on your website, spin it into a pr... (more)